All Nippon Airways

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All Nippon Airways

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All Nippon Airways

All Nippon Airways (ANA) Reviews & Ratings: Is It the Right Airline for You?

All Nippon Airways (ANA) is Japan’s largest airline, consistently ranked as a global 5-star carrier. Known for its immaculate service, flawless punctuality, and an extensive network connecting Japan to North America, Europe, and Asia, ANA represents the absolute peak of premium commercial aviation. Whether you are flying long-haul in their revolutionary “The Room” Business Class or hopping between Tokyo and Osaka domestically, ANA offers an incredibly polished experience.

All Nippon Airways (ANA) at a Glance

  • Hubs / Key Bases: Tokyo Haneda (HND), Tokyo Narita (NRT), Osaka Itami (ITM), and Osaka Kansai (KIX).
  • Alliance: Star Alliance
  • Best For: Premium business travelers, long-haul international flyers, and high-comfort domestic transits.
All Nippon Airways

In-Flight Experience: What to Expect Onboard

Cabin Class Tiers & Seating Comfort

On long-haul international flights, ANA offers four distinct tiers: First, Business, Premium Economy, and Economy. Their flagship Boeing 777-300ER aircraft feature “The Suite” (First Class) and “The Room” (Business Class)—the latter featuring massive, wide sliding-door suites that are widely considered among the absolute best business class products in the world. Standard economy seats on the Boeing 787 and 777 are configured generously compared to industry standards, offering deep recline and adjustable headrests. On domestic runs, configurations are higher density, but seat comfort remains excellent for short hops.

In-Flight Entertainment & Wi-Fi

International flights feature crisp, high-definition seatback entertainment screens packed with Hollywood movies, Japanese cinema, audiobooks, and live flight tracking. In 2026, ANA has expanded its high-speed in-flight Wi-Fi network across almost all international aircraft, providing complimentary messaging for premium cabins and paid unlimited streaming passes for Economy passengers. Domestic flights feature free streaming entertainment straight to personal devices.

Food & Beverage Service

ANA’s dining program is award-winning, highlighting their “Connoisseurs” culinary team. International passengers can choose between a meticulously curated Japanese menu (featuring premium bento-style dishes, sake, and regional delicacies) or a high-end Western menu. In-flight snacks include their legendary signature ramen noodles. Complimentary premium beer, wine, and spirits flow throughout international flights.

Baggage Allowance & Policies (Updated 2026)

Travel Zone / Class Carry-On Baggage Checked Baggage Excess / Overweight Fees
International Economy 1 piece + 1 personal item (Max 10kg / 22 lbs total) 2 pieces (Max 23kg / 50 lbs each) ~¥20,000 ($150 USD) per extra or overweight piece
International Business 1 piece + 1 personal item (Max 10kg / 22 lbs total) 2 pieces (Max 23kg / 50 lbs each) Free up to standard tier limits
Domestic (All Classes) 1 piece + 1 personal item (Max 10kg / 22 lbs total) Total weight up to 20kg (44 lbs) free ¥200 to ¥400 per excess kg depending on route

2026 Check-In Tip: ANA strictly enforces the 10kg limit for combined carry-on luggage at gate counters in Tokyo Haneda and Narita. Ensure your personal personal item and cabin bag do not exceed this total weight.

Customer Service & Reliability

The Legacy Elite: ANA, J-Air, ANA Wings, JTA, RAC

  • The Service: Flawless, world-class hospitality. Mainline ANA and JAL (along with their regional arms like J-Air and JTA) routinely rank at the top of global punctuality charts.
  • Irregular Operations (IROP): If a flight is delayed or canceled due to weather (like Okinawa typhoons or Hokkaido winter blizzards), these carriers will seamlessly rebook you on the next available flight, arrange hotels if necessary, or transfer your ticket to a partner airline. Phone and desk support are fully staffed with English-speaking agents.

Pros & Cons of Flying with All Nippon Airways (ANA)

Pros:

  • World-class cabin crew hospitality and cabin cleanliness.
  • “The Room” Business Class offers unrivaled privacy and space on flagship routes.
  • Generous international economy baggage policy (two free checked bags).
  • Exceptional Japanese meal quality across all cabin classes.

Cons:

  • Ticket pricing is consistently higher than budget and mid-tier regional competitors.
  • Domestic configurations can feel heavily crowded during peak Japanese holiday seasons (Golden Week, Obon).

Have You Flown with All Nippon Airways (ANA)?

Frequently Asked Questions (FAQs) About All Nippon Airways (ANA)

Does ANA include free meals on international flights?

Yes, all international ANA flights include complimentary hot meals, snacks, and a full bar service (including alcohol), customized with authentic Japanese and Western options.

What is the difference between Tokyo Haneda (HND) and Tokyo Narita (NRT) for ANA flights?

Haneda is located much closer to downtown Tokyo, making it highly preferred for business travelers. Narita is further out but serves as a major connecting hub for ANA’s long-haul international flights coming from North America and heading to Asia.

Disclaimer: All information, policies, and details presented on this page are gathered from publicly available resources and are subject to change. Please verify directly with the airline before booking.