Virgin Australia
Airlines Reviews
Virgin Australia Reviews & Ratings: Is It the Right Airline for You?
Since its restructuring, Virgin Australia has positioned itself as a “value” carrier—sitting comfortably in the sweet spot between a bare-bones budget airline (like Jetstar) and a premium full-service airline (like Qantas).
Offering competitive fares, a vibrant brand personality, and a very popular frequent flyer program, Virgin Australia is a top choice for domestic travelers. But how do their brand new baggage policies impact your journey?
Virgin Australia at a Glance
In-Flight Experience: What to Expect Onboard
Virgin Australia strikes a balance between affordability and comfort, operating a fleet primarily made up of Boeing 737s.
Economy Class
Virgin’s Economy seats offer standard legroom with a modern, bright cabin interior. The airline utilizes a “buy-on-board” model for food. While you will receive complimentary tea, coffee, and water, any snacks or substantial meals must be purchased.
- New: Velocity members can now use a “Pay with Points” system to buy food and drinks directly from the in-flight menu.
Economy X
For a small upgrade fee, Economy X provides up to 40% more legroom, preferred overhead locker space, and priority boarding. It is highly recommended for taller travelers or those wanting a faster airport experience.
Business Class
Virgin Australia Business Class offers wide recliner seats in a 2-2 configuration, priority check-in, lounge access, and complimentary plated meals paired with premium Australian wines. It is an excellent domestic premium product, though it lacks the lie-flat beds found on Qantas wide-body jets.
Virgin Australia Baggage Allowance & Policies
Major Change for 2026: As of February 2, 2026, Virgin Australia implemented a strict new carry-on policy to speed up boarding times and manage overhead locker space.
| Cabin Class | Carry-On Allowance | Domestic Checked Baggage |
| Economy Lite | 1 standard bag (Up to 8kg) + 1 personal item | None (Available for a fee) |
| Economy Choice / Flex | 1 standard bag (Up to 8kg) + 1 personal item | 1 piece (Up to 23kg) |
| Economy X / Business | 2 small bags (Up to 14kg combined) + 1 personal item | 2 pieces (Up to 32kg each) |
Note on Lite Fares: Virgin’s “Economy Lite” fare is their answer to low-cost carriers. It does not include checked baggage and you are not permitted to select your seat before check-in.
Customer Service & Reliability
Pros & Cons of Flying with Virgin Australia
Pros:
Cons:
Have You Flown with Virgin Australia?
Your experience helps other travelers make informed decisions! Did you enjoy the famous Qantas lounge, or did you encounter issues with baggage claims?
Frequently Asked Questions (FAQs) About Virgin Australia
Do I get food on Virgin Australia flights?
If you are in Economy, you will receive complimentary water, tea, and coffee, but you must pay for food. Business Class passengers receive a fully inclusive, multi-course meal.
Does Virgin Australia weigh carry-on bags?
Yes, under their new 2026 regulations, Virgin Australia has become stricter about overhead locker space. Bags are frequently weighed at the gate, and standard Economy passengers are restricted to one main bag weighing no more than 8kg, plus a small personal item (like a laptop bag).
Is Virgin Australia a budget airline?
Yes, but it is considered a “value” or hybrid airline. While it doesn’t offer all the free perks of a legacy carrier like Qantas, it includes more standard comforts than a true budget airline like Jetstar.
Disclaimer: All information, policies, and details presented on this page are gathered from publicly available resources and are subject to change. Please verify directly with the airline before booking.